Exchange & Return Policy
Items purchased on SydneyEvan.com and shipped to a U.S. address may be returned to Sydney Evan for refund or exchange within 7 days from the date you receive your order. Returns and exchanges are only accepted on unworn, unaltered items returned in original packaging (Sydney Evan box and/or pouch).
Please email firstname.lastname@example.org for return requests. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are not responsible for any pieces not purchased directly from SydneyEvan.com.
Return shipping and insurance is the responsibility of the customer. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
Items marked Special Order may not be returned. Custom script orders may not be returned.
Beaded Bracelets created in our Custom Beaded Bracelet section are not considered special order and are returnable with 7 days according to the terms of the Sydney Evan Return Policy (above).
Sydney Evan does not accept returns on any merchandise that has been worn.
International Shipments - Orders Shipped Outside Of The United States
Sydney Evan does not accept returns on any orders shipped to addresses outside of the United States. All purchases shipped outside of the United States are Final Sale. Once shipped, international orders cannot be cancelled. Special orders cannot be cancelled. The customer is responsible for duties and taxes and must contact the shipping company to pay these fees. Sydney Evan only charges for international shipping fees at checkout. Refused international shipments will be abandoned and will not be refunded. Free shipping is not offered for orders shipped outside the continental U.S.