Repairs & Jewelry Care

At Sydney Evan quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any Sydney Evan jewelry item please email customercare@sydneyevan.com . Please reference your Name, Address, Order Number and Repair Issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package.
Sydney Evan will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. Sydney Evan does not accept returns on any merchandise that has been worn.
Our Repairs Processing Center only accepts repairs for items purchased on SydneyEvan.com. Repairs for items purchased at one of our Retailers must be returned through the original point of purchase and cannot be accepted through the SydneyEvan.com Returns Processing Center.

Beaded Bracelets:

Each Sydney Evan beaded bracelet is made from the highest quality materials. These materials are often cut from natural sources and the use of hairsprays, lotions, colognes or perfumes can alter the natural state of the materials used. For this reason our bracelets are highly sensitive to water and wearing them while sleeping, showering, exercising, or in a pool or sauna should be avoided.These elements can weaken the elastic cord that holds the bracelet
together and can contribute to breakage in the future if not cared for properly.

To ensure the longevity of your Sydney Evan beaded bracelet, ROLL the bracelet on or off your arm, rather than pull, stretch or tug on the beads. Repetitive tugging and pulling can cause the elastic to weaken and break over time and should be avoided. To maintain the beauty of your beaded bracelets, we recommend cleaning the beads by using mineral oil that has been wiped off with a soft, white cloth.

Chains:
Just like other fine chains, both our cable and ball chains can be delicate and should be treated with the utmost care. Do not pull or tug on them. Chains should be treated delicately in order to prevent damage.

14k Gold:
Please use caution when applying hairsprays, lotions, colognes and perfumes when wearing Sydney Evan jewels. Their application may cause the metal to tarnish. When cleaning fine jewelry it is always best to leave it to a professional as many home cleaning methods may cause damage.