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Orders

Orders placed Monday - Friday before 12PM EST will begin processing that day and will ship within 2-3 business days, unless expedited shipping is selected.

Orders placed Monday - Friday after 12PM EST will begin processing the next business day and will ship within 2-3 business days, unless expedited shipping is selected.

Orders placed on Friday after 12PM EST or over the weekend will begin processing on the following Monday.

If you are based in the LA area, feel free to give us a call at  213.236.4444 to discuss pick up options.

Sydney Evan does not process or ship orders on Saturday, Sunday or on observed holidays. 

To check the status of your order please email love@sydneyevan.com or give us a call at 213.236.4444. Please include your order number and a customer service representative will get back to you with a status update within 24 hours, Monday - Friday. 

 

Order Cancellations

Once an order has been placed it may be cancelled at any time before your item has shipped. Please email love@sydneyevan.com with your order number in the subject line. Should your order ship before we receive your request, the order can no longer be cancelled. We regret that we are unable to refund shipping charges for order cancelled once they have been shipped.

 

Payments

We accept the following forms of payment: American Express, Visa, MasterCard, Discover, Apple Pay, PayPal, Sydney Evan gift cards, Shop Pay and Affirm. 

For added security, your billing address at SydneyEvan.com must exactly match the address on file at your credit card company. The processing of your order may be delayed or denied if these addresses are different.