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Orders

Orders placed Monday - Friday before 12PM EST will begin processing that day and will ship within 2-3 business days, unless expedited shipping is selected.

Orders placed Monday - Friday after 12PM EST will begin processing the next business day and will ship within 2-3 business days, unless expedited shipping is selected.

Orders placed on Friday after 12PM EST or over the weekend will begin processing on the following Monday.

If you are based in the LA area, feel free to give us a call at  213.236.4444 to discuss pick up options.

Sydney Evan does not process or ship orders on Saturday, Sunday or on observed holidays. 

To check the status of your order please email love@sydneyevan.com or give us a call at 213.236.4444. Please include your order number and a customer service representative will get back to you with a status update within 24 hours, Monday - Friday. 

 

Order Cancellations

Once an order has been placed it may be cancelled at any time before your item has shipped. Please email love@sydneyevan.com with your order number in the subject line. Should your order ship before we receive your request, the order can no longer be cancelled. We regret that we are unable to refund shipping charges for order cancelled once they have been shipped.

 

Sales Tax

All orders shipped within the state of California will be charged the current tax rate of 9.5%. All orders shipped outside the state of California or internationally will not be charged sales tax.

 

Payments

We accept most major credit cards including American Express, Visa, Master Card, and Discover as well as PayPal and Apple Pay.

We also offer financing to our US customers through Affirm, an installment payment option. For more information please visit our financing page.

 

Gift Wrap
All purchases come in our signature Sydney Evan box and pouch. To receive an Sydney Evan branded shopping bag, a ribbon and a gift receipt included with your order, please email us at love@sydneyevan.com with your order number and name. You may also request a custom note with your order - simply include your note in your email.